Refund Policy

1. Overview

Platinum Trivia is owned and operated by Gamma Ape, LLC. This Refund Policy applies to payments made directly through Platinum Trivia for Premium subscriptions, purchased credit packs, and other paid features that may be offered in the future.

Refund eligibility depends on the type of purchase and the circumstances surrounding the request.

Some refunds are available under specific conditions described in this Policy. Other refund requests may be reviewed individually at the discretion of Platinum Trivia.

This Refund Policy should be read together with our Terms of Service.

2. Premium Free Trial

Eligible new Platinum Trivia Premium subscriptions include a 7-day free trial.

You will not be charged the monthly Premium subscription price if you cancel the subscription before the free trial ends.

If you do not cancel before the trial ends, the subscription automatically converts to a paid monthly Premium subscription and the payment method associated with the subscription will be charged.

Once a Premium payment has been processed, any request to refund that payment is subject to the Premium refund rules described below.

3. Premium Cancellation

You may cancel your Platinum Trivia Premium subscription through the subscription management tools available from your account.

Canceling Premium prevents future automatic renewals but does not automatically refund a payment that has already been processed.

When a paid Premium subscription is canceled, Premium access generally remains active through the end of the current paid billing period.

After that billing period ends, the account returns to the features and limits applicable to a Free account.

If a player cancels a subscription that was receiving a special or promotional subscription price, including Founder Pricing, that previous price is not guaranteed if the player later starts a new subscription. The new subscription will be subject to the pricing available at that time.

4. Premium Refunds

Premium subscription payments are not automatically refundable merely because a player changes their mind, forgets to cancel, does not use Premium features, or decides they no longer want the subscription.

However, Platinum Trivia may approve a refund at its discretion after reviewing the circumstances of the request.

Examples of situations in which a refund may be considered include:

• A player unintentionally allowed a subscription to renew and contacts us promptly after the charge;
• A player encounters circumstances that Platinum Trivia determines reasonably justify a refund;
• A substantial technical issue prevented the player from using paid Premium features; or
• Another situation in which Platinum Trivia determines that issuing a refund is appropriate.

Approval of a discretionary refund in one situation does not require Platinum Trivia to approve refunds in other situations, even if the circumstances appear similar.

Platinum Trivia may consider factors such as the timing of the request, account history, use of Premium features, the reason for the request, and other relevant circumstances.

5. Credit Pack Refunds

Purchased Platinum Trivia credit packs may be eligible for a refund if both of the following conditions are met:

1. The refund request is submitted within 7 days of the purchase; and
2. None of the credits from that purchase have been used.

If any credits from the purchased credit pack have already been used, the purchase is normally not eligible for a refund.

If a refund for a credit pack is approved, the credits associated with that purchase will be removed from the player's Platinum Trivia account.

A refund will not be issued if the account no longer has the full number of unused credits attributable to the purchase, except where the refund is required by law or the payment resulted from a billing error, duplicate charge, unauthorized transaction, or another circumstance that Platinum Trivia determines requires different treatment.

The 7-day refund period applies to ordinary voluntary refund requests for unused credit packs. It does not limit our ability to correct verified billing errors or comply with applicable law.

6. Daily, Bonus, and Promotional Credits

Platinum Trivia may provide credits that were not purchased directly by the player. These may include:

• Daily credits;
• Premium bonus credits;
• Promotional credits;
• Credits obtained through credit codes;
• Credits awarded as part of a promotion; and
• Other complimentary or bonus credits.

These credits have no purchase price and are not eligible for a cash refund.

All Platinum Trivia credits are virtual items with no cash value, as further described in our Terms of Service.

7. Billing Errors and Duplicate Charges

If you believe you were charged incorrectly, please contact Platinum Trivia Support as soon as reasonably possible.

Examples of potential billing problems include:

• A duplicate payment;
• An incorrect payment amount;
• A Premium charge after a subscription was properly canceled;
• An incorrect credit-pack purchase;
• A technical error that caused an unintended transaction; or
• Another verified payment-processing error.

We will review the transaction and, if we determine that a billing error occurred, take appropriate steps to correct the error.

Depending on the circumstances, this may include issuing a full or partial refund, correcting a subscription, adjusting a credit balance, or taking another appropriate action.

8. Unauthorized Payments

If you believe a Platinum Trivia payment was made without your authorization, contact us promptly at support@platinumtrivia.com.

We may request information reasonably necessary to investigate the transaction and confirm the account or payment involved.

We may also work with Stripe or other applicable financial service providers to investigate and resolve the issue.

Do not send your complete payment card number, card security code, banking password, or other sensitive financial credentials to Platinum Trivia Support.

Nothing in this Policy limits any rights you may have through your card issuer, financial institution, payment provider, or applicable law concerning unauthorized transactions.

9. Account Deletion

Requesting deletion of a Platinum Trivia account does not itself create a right to a refund.

A player who requests account deletion is not automatically entitled to a refund for:

• Previous Premium subscription payments;
• Unused time remaining in a Premium billing period;
• Unused purchased credits;
• Bonus or promotional credits; or
• Other account benefits.

If you want to request a refund that may be available under this Policy, you should submit that request before your account is permanently deleted.

As described in our Terms of Service, accounts are scheduled for permanent deletion 30 days after an account deletion request. When permanent deletion occurs, unused credits and other associated game benefits are lost.

Nothing in this section limits refunds or other remedies required by applicable law.

10. Suspended or Terminated Accounts

If Platinum Trivia restricts, suspends, or terminates an account because of cheating, fraud, abuse, automation, scraping, exploitation, payment abuse, violations of our Community Guidelines, violations of our Terms of Service, or other prohibited activity, the account holder is not automatically entitled to a refund.

This includes refunds for:

• Premium subscription payments;
• Unused Premium time;
• Unused purchased credits; or
• Other paid or promotional account benefits.

We may consider the circumstances of a particular case and issue a refund when we determine it is appropriate or when required by applicable law.

Account suspension or termination does not limit any refund or other consumer right that cannot lawfully be waived.

11. How Refunds Are Processed

Approved refunds are generally processed through the payment processor used for the original purchase and returned to the original payment method when available.

Once Platinum Trivia submits an approved refund, the time required for the refund to appear depends on factors outside our direct control, including the payment method, Stripe, card networks, banks, and other financial institutions involved in processing the transaction.

For this reason, Platinum Trivia does not guarantee that a refund will appear in your account within a specific number of days.

In some situations, a refund may appear as a reversal of the original transaction rather than as a separate credit.

If an approved refund has not appeared after a reasonable period, you may contact Platinum Trivia Support for assistance.

12. How to Request a Refund

To request a refund, contact Platinum Trivia Support at:

support@platinumtrivia.com

Please provide enough information for us to identify and review the transaction. This may include:

• The email address associated with your Platinum Trivia account;
• The type of purchase;
• The approximate date of the transaction;
• The amount charged;
• The reason you are requesting a refund; and
• Any other information that may help us identify the transaction.

Please do not send your complete credit card number, card security code, banking password, or other sensitive financial credentials.

We may request additional information if reasonably necessary to verify the account, identify the transaction, or evaluate the refund request.

13. Consumer Rights

This Refund Policy establishes Platinum Trivia's general refund practices. It does not eliminate or restrict any refund, cancellation, warranty, payment-dispute, or other consumer protection rights that cannot legally be waived.

Depending on where you live, applicable law may provide additional rights concerning online purchases, subscriptions, cancellations, refunds, or digital services.

If applicable law requires a refund or other remedy that differs from the general provisions of this Policy, Platinum Trivia will provide the remedy required by that law.

14. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes to Platinum Trivia, our products, subscription offerings, payment practices, or applicable legal requirements.

When this Policy is updated, we will update the "Last updated" date at the top of this page.

Material changes may also be communicated through Platinum Trivia, by email, or through another appropriate method when required or appropriate.

A change to this Refund Policy will not reduce refund rights that applicable law requires us to provide for a transaction completed before the change.

15. Contact Us

If you have questions about this Refund Policy, a charge, or a refund request, contact:

Gamma Ape, LLC
Platinum Trivia
1209 Mountain Road Place NE, #5343
Albuquerque, NM 87110
United States

Email: support@platinumtrivia.com

Purchases and subscriptions are also subject to our Terms of Service.